Westpac Banking Corporation subsidiary BT Insurance has contracted Irish CRM company Fineos Corporation to automate its systems.

Fineos Claims will be used to manage property and casualty lines, while consumer credit claims for personal loan insurance and credit card repayment protection will also be included in the deal. The software will be used to "streamline claims management operations at BT Insurance by automating processes, improving quality of customer service and enforcing best-practice rules," according to BT Insurance officials.

BT Insurance's John Williams said Fineos Claims will "aid the customer experience by supporting the decision making capability of our claims team, improving our data quality and reducing processing times by automating claims management across the business." Michael Kelly, CEO of Fineos, called the deal "another strategic development for Fineos in the Australian market." Source: callcentre.net contact news