Talkbpo is an Australian and European (BPO) Business Processing Outsourcing Consultancy Company. It is a division of Telebrokers Telecom Pty Ltd located in Sydney Australia and Manila The Philippines, directed by Mike Conroy.

It has been in operations since 1998 and with the advent of bpo being prevalent in India and the Philippines, where Telebrokers has operated, Telebrokers Telecom discovered huge potential and commercial opportunities to launch into the bpo market back in 2007 in the Philippines, by diversify its operations not only in Telecommunications, but focusing on Travel, Finance, Market Research, Appointment Setting, General Sales, Back End Operations, Data Entry, Transcriptions and Inbound Customer Service, to name but a few.

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What do we do?

Talkbpo now targets its core value operations within a two tier approach.

1. Current active in house operations with fortune 5,000 companies campaigns in conjunction with affiliate established call centres within Australia, Asia, South Africa and Western Europe. 2. Consulting and influencing small medium enterprises on how to outsource operations domestically or off shore and differentiate operating costs versus profits in these challenging times ahead.

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Where do we operate?

Our main offices are in North Sydney New South Wales, Australia and Manila The Philippines. Our affiliated offices are located in South Africa, Singapore, India, UK, Ireland and USA.

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Why outsource your current business services with talkbpo?

Business processing outsourcing has been in operation in many countries unknowingly to a few for the past 20 years. It has been a successful option for many western businesses because it quite simply competitive and cost effective.  Lately more businesses have started to realise costs of running a business to achieve profit margins is getting more and more difficult and with the onset of the global credit crunch, (gcc), one asks, “will there be ever any light at the end of the tunnel?”.

With over heads getting more costly, salaries, taxes, social security payments, electricity, telecoms, crm and data management to name a few, and local governments not incentivising small medium and large businesses in the bpo arena to stay on shore especially, it simply makes practical sense today to either outsource  domestically or off shore business operations in the call centre arena.

To keep financially afloat and ensure your business investment and or investors are sustainable with stake holders, businesses today are considering using front end (voice) and back end (data entry, hosted management services) domestic or off shore business solutions providers, to ensure their return on investment pays dividends.

The benefits of outsourcing of course are variable, dependent upon the industry,nature and situation of the company.  However,the following is a list of common reasons why outsourcing does become a viable option for some business entrepreneurs.

• Lower costs due to economies of scale
• Flexible working hours to accommodate your customers globally
• Trial and error piloting your campaigns
• Ability to concentrate on core functions
• Greater flexibility and ability to define the perquisite services more readily
• Higher quality service due to focus of the supplier
• Improved internal management disciplines resulting from the exercise itself
• Less dependency upon internal resources
• Control of budget
• Faster setup of the function or service
• Lower ongoing investment required in internal infrastructure
• Greater ability to control delivery dates (eg: via penalty clauses)
• Increase flexibility to meet changing business conditions
• Purchase of industry best practise
• Improve risk management
• Acquire and implement innovative ideas
• Increase commitment and energy in non core areas
• Improve credibility and image by associating with superior providers
• Generate cash by transferring assets to the provider
• Gain market penetration and share and business opportunities through the supplier network
• Turn fixed costs into variable costs

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If we outsource won’t I be compromising the quality of my services and products?

This question can be a fallacy sometimes. A majority of the countries we operate out of are in developing countries gazetted by their local governments.  However in comparisons to western infrastructure one will be quite surprised at the level of technology available and  access to highly skilled labour pools are of a similar calibre to western countries. If not more advance because generally this is the country’s main revenue stream of income.

For example to name a few...

...The Philippines, Mexico, India, North and South Africa, North Africa, Malaysia and Eastern European countries have a diversified and affordable resources with manpower.

The fundamental aspect of off shoring your business is that there are an abundance of workforce solutions available at a fraction of the cost compared to general western countries we are accustomed to.  In addition agents hired by the BPO’s see their job as career not as a means to an end to get by financially.

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What are the advantages of outsourcing?

Generally this will depend on your business and the market you are in. Not all business are in an ideal situations to outsource. However feel free to drop us a line at This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you are unsure outsourcing is not viable option for you and we will be happy to give you some feedback.

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What can talkbpo do for our business?

At talkbpo we can either manage your campaign in house at your current business centre and or off shore your business services at one of our partners, whom most likely specialises in the vertical market you offer.

For example talkbpo specialises in-bound customer operations and outbound telecoms voice and data sales.But if your campaign is beyond this vertical market we can match your services to the most suited BPO provider whom specialises in your business with a list of countries to choose from depending on times zones and skills sets needed.

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When the business it outsourced can we be involved in running the operations?

Yes of course. There are generally two avenues a business can take to manage its future operations. One is operate the business with the outsource call centre or consider operating the business as a dry lease.

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What is a dry lease?

This is when one considers renting an established call centre whom all ready has the necessary requirements established. Eg; Technical support, monitors, seats, diallers and automatic call distributors and recording facilities, complemented with training, meeting, canteens and training rooms. All you have to do is bring your own staff, or the centre in question can provide this service too by hiring and training the appropriate skill sets for you new workforce requirements.

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Dry Lease, what’s included?

Generally dry lease can be taken over a 6 to 12 month period. With 3 months’ rent upfront. Proviso’s can be put in place for the 1st month to allow flexibility so your new business can settle into your new home.

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We are currently a bpo; can we find call centre campaigns with talkbpo to increase our profit margins?

Yes. This is what makes talkbpo unique. We have clients who need call centres or bpo operators can bid for campaigns.  You now have this unique opportunity as a supplier or prospective bpo candidate to become a member of talkbpo and have access to many call centre campaigns which one can advertise or bid for a campaign.

For tendering, not necessarily does the lowest bid, win the tender, but with a reputable service coupled with experience achieved does help to win tenders too.

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Where are the campaigns from?

Generally talkbpo aligns themselves with the following continents.

Australasia, Oceania, South East Asia, Continental Europe and the British Isles.

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What are the countries the campaign can be called from if we wished to bid?

One can call from any country as long you adhere the telecommunications rule and regulations imposed from that country and follow the guidelines issued by the governing authorities of the country you are calling into.

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What markets are available with talkbpo we can tender or advertise for?

One can tender for campaigns that are available at time of press via our web site, talkbpo.com. The current vertical markets that are available with us today to outsource are...

Accounting, Appointment Setting, After Sales Follow Ups, Banking, Communications, Customer Service, Data Entry, Debt Collections, General Telephone Sales, Hosted IT, Inbound telephone answering. Workforce Management, Home Telephone Operators, Market Research Telephone Operators, e-market research agents, Payroll, Photographic enhancements,transcriptions (Defence, Lawyers, Medical and Police) and Web Development.

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What is the number of seats of required to advertise a campaign with talkbpo?

This can be as little as 1 to 1,000 seats or more. There is no limit here.

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What are the disadvantages, perceptions?

• Some business perceive the fact that going off shore or outsourcing locally we decline the quality of the business.
• Some businesses believe they may lose customers to local competitors whom operate on shore within their own company.
• Some businesses owners believe they are not able to keep in touch on a day to day basis if the business is outsourced domestically or locally.
• Some businesses believe that they may not get ongoing support or funding if needed when they operate their business via an outsourced company locally or domestically.
• Some businesses believe could be boycotted if they go off shore.
• At talkbpo we believe you got to do what ya got to do to be successful in business.  We here at talkbpo are here to assist you to achieve that objective.

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Are there major tax benefits if we outsource overseas?

Yes there is...some examples are...

In the Philippines

For example in The Philippines a business may have the option to pay a special 5% Gross Income Tax, in lieu of all national and local taxes. See; http://www.peza.gov.ph/invest_incentives.htm.

In Northern Ireland(UK)

Another example is in Northern Ireland (UK) various tax breaks are offered with local support account managers allocated to setting up your new bpo venture. See; http://www.investni.com/index/about support_for_business.htm.

Invest NI, has assisted First Source Bpo and Teleperformance. See; http://www.investni.com/business_services_in_northern_ireland.pdf